Privacy policy
Last updated: 1 September 2026
Nexaa Store operates this store and website, including all related information, content, features, tools, products and services, to provide our customers with a convenient and reliable online shopping experience.
Nexaa Store is powered by Shopify, which enables us to provide our online store and related services.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our services, place an order, make a purchase, or communicate with us.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described below.
Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
- Contact information, including your name, delivery address, billing address, phone number, and email address.
- Order and transaction information, including products you view, add to your cart, purchase, return, replace, or cancel.
- Payment information, including information necessary to process your selected payment method. Payment details may be processed by third-party payment providers.
- Account information, if you create an account with us.
- Communications, including information you provide when contacting our customer support.
- Device information, including your device type, browser, IP address, and certain technical identifiers.
- Usage information, including information about how you interact with and navigate our website.
We collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate and improve our business.
Sources of Personal Information
We may collect personal information from:
- Directly from you, when you place an order, contact us, create an account, or provide information through our website.
- Automatically through our website, including through cookies and similar technologies.
- Our service providers, when they provide services on our behalf.
- Our fulfillment, shipping, payment, and business partners, where necessary to provide our services.
How We Use Your Personal Information
We may use your personal information to:
Provide and Improve Our Services
We use your information to process and fulfill orders, process payments, arrange delivery, communicate with you about your orders, provide customer support, handle returns or replacements, and improve our products and shopping experience.
Order Confirmation and Delivery
For orders placed through our website, particularly Cash on Delivery orders, we may use your name, phone number, address, and order details to confirm and arrange delivery of your purchase.
Marketing and Promotions
Where permitted by applicable law, we may use your information to send promotional communications about products, offers, discounts, and updates.
You may opt out of promotional communications at any time by using the unsubscribe option provided in our marketing messages.
Security and Fraud Prevention
We may use personal information to help maintain the security of our website, detect fraudulent or unauthorized activity, protect our customers, and prevent misuse of our services.
Customer Support
We use your information to respond to questions, complaints, order-related requests, and other customer service inquiries.
Legal Requirements
We may use or disclose personal information where necessary to comply with applicable laws, regulations, legal processes, or valid governmental requests.
How We Disclose Personal Information
We may disclose personal information to trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify and related e-commerce service providers
- Payment processing providers
- Fulfillment and warehouse partners
- Courier and delivery companies
- Technology and IT service providers
- Customer support providers
- Website analytics and marketing service providers
We aim to share only the information reasonably necessary for the relevant service.
We may also disclose information where required by law, to protect our rights and customers, prevent fraud, or in connection with a business transaction.
Relationship With Shopify
Our online store is hosted and powered by Shopify.
Shopify processes information relating to your use of our store in order to provide and improve its services. Information submitted through our store may be processed by Shopify and other service providers that support the operation of our store.
For more information about how Shopify handles personal information, customers can review Shopify's applicable privacy information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep our website functioning properly
- Remember customer preferences
- Improve the shopping experience
- Understand website traffic and usage
- Improve our services
- Support marketing and advertising activities where applicable
You may manage cookies through your browser settings. Disabling certain cookies may affect some features of our website.
Third-Party Websites and Links
Our website may contain links to third-party websites or services.
If you follow a link to a third-party website, that website may have its own privacy policy and terms. Nexaa Store is not responsible for the privacy practices, security, or content of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children's Privacy
Our website and services are not intended for children to use without appropriate parental or legal supervision.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action where required.
Security and Retention of Your Information
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing and fulfilling orders
- Providing customer support
- Handling returns and replacements
- Meeting legal and regulatory obligations
- Resolving disputes
- Preventing fraud
- Maintaining necessary business records
When personal information is no longer reasonably required and there is no legal reason to retain it, we may delete or anonymize it.
Your Privacy Rights
Depending on applicable UAE law and the circumstances of the processing, you may have rights regarding your personal information, which may include:
- Right to Access — You may request information about personal data we hold about you.
- Right to Correction — You may request correction of inaccurate or incomplete personal information.
- Right to Deletion — You may request deletion of personal information where applicable.
- Right to Restriction or Objection — In certain circumstances, you may have the right to object to or request restriction of certain processing.
- Right to Withdraw Consent — Where processing is based on your consent, you may withdraw that consent, subject to applicable law.
- Right to Complain — You may raise a concern with us regarding how your personal information is handled and, where applicable, with the relevant data protection authority.
Some rights may be subject to legal limitations or exceptions.
To make a privacy request, contact us at:
Marketing Communications
If you receive promotional emails or other marketing communications from Nexaa Store, you may unsubscribe at any time using the unsubscribe option included in those communications.
Even after opting out of marketing communications, we may still contact you with important non-promotional information, such as order confirmations, delivery updates, account-related messages, or customer service communications.
International Transfers
Because we use Shopify and certain third-party service providers, your personal information may be processed or stored outside the United Arab Emirates.
Where personal information is transferred internationally, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable laws.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to make a privacy-related request, please contact us:
Nexaa Store
Email: cloudnexaa7@gmail.com
Market: United Arab Emirates