Terms of service

OVERVIEW

Welcome to Nexaa Store. The terms "we", "us" and "our" refer to Nexaa Store. Nexaa Store operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a convenient online shopping experience (the "Services").

Nexaa Store is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights, purchases, shipping, returns, warranties, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you represent that you are legally capable of entering into a purchase agreement under applicable law.

To use the Services, including accessing or browsing our online store or purchasing products we offer, you may be asked to provide certain information, such as your name, email address, phone number, billing information, payment information, and shipping information.

You represent and warrant that all information you provide to us is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the security of your account credentials and for activity conducted through your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions, images, specifications, and information about our products.

However, product colors, appearance, packaging, or minor details may differ from images shown on your screen due to your device, display settings, lighting, manufacturing changes, or packaging updates.

Product descriptions, specifications, availability, and pricing may be changed or updated at any time.

We reserve the right to discontinue products or limit quantities available for purchase.

SECTION 3 - ORDERS

When you place an order, you are submitting a request to purchase the selected products.

Nexaa Store reserves the right to accept, decline, or cancel an order where reasonably necessary, including in cases involving product availability, incorrect pricing or product information, incomplete customer information, suspected fraud, or delivery limitations.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

Once an order has been accepted and processed, cancellation may not always be possible.

If we cancel or modify an order, we will attempt to notify you using the contact information provided with your order.

Your purchases are subject to our Return & Refund Policy.

SECTION 4 - PRICES AND BILLING

Product prices, discounts, and promotions may change without notice.

The applicable price will generally be the price displayed at the time your order is placed, subject to any errors or applicable promotional terms.

Shipping or other applicable charges will be displayed where applicable during the ordering or checkout process.

You agree to provide accurate and complete billing, payment, and contact information for all purchases.

If you provide payment information, you represent that you are authorized to use the selected payment method.

SECTION 5 - SHIPPING AND DELIVERY

We aim to deliver orders within the estimated delivery timeframe communicated at checkout or through our customer service channels.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, incorrect delivery information, customer unavailability, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information and a reachable phone number.

For UAE orders, delivery will be arranged through our applicable fulfillment and delivery partners.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through our Services, including our brand name, logo, text, product images, graphics, videos, designs, layouts, and other materials, is owned by or licensed to Nexaa Store or the applicable rights holder.

You may use our website for personal and lawful purposes only.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

All rights not expressly granted under these Terms are reserved by Nexaa Store.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services through our website.

Such tools may be provided by third parties and may be subject to their own terms and conditions.

Where applicable, your use of third-party tools is at your own discretion and subject to the terms provided by the relevant third-party provider.

We may introduce additional features, tools, or services in the future, which will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

We are not responsible for the content, accuracy, security, privacy practices, or availability of third-party websites.

If you choose to access a third-party website, you do so at your own risk.

Any complaints, questions, or concerns regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Nexaa Store is powered by Shopify, which enables us to provide our online store and Services.

However, purchases made through our store are transactions between you and Nexaa Store.

Shopify is not responsible for the products sold by Nexaa Store or for the fulfillment of purchases made through our store.

SECTION 10 - PRIVACY POLICY

Personal information collected through our Services is handled according to our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain information relating to your use of our Services in accordance with its applicable privacy practices.

SECTION 11 - FEEDBACK AND REVIEWS

If you submit reviews, feedback, suggestions, photographs, or other content to us, you grant Nexaa Store permission to use, reproduce, publish, display, and distribute that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to any content you submit.

You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, fraudulent, or infringes the rights of another person.

We reserve the right to remove content that violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, modify product details, or cancel orders where information is inaccurate, including after an order has been submitted.

Where appropriate, we will attempt to notify affected customers.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes.

You must not:

  • Use our Services for unlawful or fraudulent purposes.
  • Provide false or misleading information.
  • Attempt to gain unauthorized access to our website or systems.
  • Upload or transmit viruses, malware, or harmful code.
  • Interfere with the security or operation of our Services.
  • Copy or exploit our website content without permission.
  • Impersonate another person or entity.
  • Harass, abuse, threaten, or harm our employees, partners, or customers.
  • Use automated systems to interfere with or improperly access our Services.
  • Attempt to bypass security or access restrictions.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been violated.

SECTION 14 - TERMINATION

We may restrict, suspend, or terminate your access to our Services where reasonably necessary, including where you violate these Terms or applicable law.

You remain responsible for any obligations incurred before termination.

Any provisions that by their nature should survive termination will continue to apply.

SECTION 15 - DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.

We make reasonable efforts to ensure that information on our website is accurate, but we do not guarantee that all information will always be complete or current.

Nothing in these Terms excludes any consumer rights or protections that cannot legally be excluded under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nexaa Store and its service providers will not be liable for losses arising from circumstances beyond our reasonable control, including certain delivery delays, technical failures, third-party service interruptions, or other events outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms, misuse of our Services, or violation of applicable law or the rights of another person.

This section does not apply to the extent that applicable law prohibits such responsibility.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain effective.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our Privacy Policy, Return & Refund Policy, and other applicable policies, constitute the agreement governing your use of our Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

We may transfer or assign our rights and obligations where permitted by applicable law.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the applicable laws governing Nexaa Store and its transactions with customers.

Nothing in these Terms is intended to remove or restrict any mandatory consumer protection rights applicable to customers in the United Arab Emirates.

SECTION 22 - HEADINGS

The headings used in these Terms are for convenience only and do not limit or otherwise affect the meaning of any provision.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the latest version of these Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting the updated version on our website.

We will update the "Last updated" date when changes are made.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Nexaa Store
Email: cloudnexaa7@gmail.com