Refund policy
Effective Date: 1 September 2026
At Nexaa Store, we want you to have a smooth and satisfying shopping experience. If you receive a product with a manufacturing fault or damage, please contact our customer support team so we can assist you.
🔄 Replacement Policy
If you receive a faulty, damaged, or incorrect product, please contact us within 30 days of delivery.
To help us process your request quickly, please provide:
- Your order number
- Photos or videos showing the issue
- A short description of the problem
After reviewing your request, we will arrange an appropriate replacement where applicable.
Non-Faulty Replacement
If the product is confirmed to be non-faulty, replacement requests may be subject to applicable handling and replacement charges.
Replacement requests made after 30 days from delivery may also be subject to applicable replacement charges.
💰 Refund Policy
Refunds are not generally available for completed orders.
However, in exceptional circumstances, a refund may be considered after reviewing the individual case.
If a refund is approved, the refunded order amount will be processed according to the applicable payment and order conditions.
⚠️ Important
Please check your product when you receive it. If there is any visible damage or issue, contact us as soon as possible.
Products must not be intentionally damaged, misused, or altered.
📞 Contact Us
For any replacement or refund-related request, please contact Nexaa Store Customer Support.
Email: cloudnexaa7@gmail.com
Please include your order number and relevant photos/videos so our team can assist you quickly.