Refund policy

Nexaa Store, we want you to receive your order in the condition you expect. If your product arrives damaged, defective, broken, or incorrect, you may be eligible for a replacement under the terms below.

1. ELIGIBLE REPLACEMENT CASES

A replacement may be available if:

• You received the wrong product.
• The product arrived damaged or broken.
• The product has a manufacturing defect.
• The product is not functioning as expected upon delivery.

2. REPORTING AN ISSUE

All issues must be reported within 24–48 hours of delivery.

To request a replacement, please contact our customer support team and provide:

• Your order number.
• A clear description of the issue.
• Clear photos and/or a video showing the problem.

A video may be required to verify the issue before a replacement is approved.

3. VERIFICATION

Our support team may ask for additional information or troubleshooting before confirming replacement eligibility.

Once the issue is verified and the request is approved, we will arrange the replacement process.

4. REPLACEMENT OPTIONS

Depending on the situation, the product may be returned through one of the following methods:

Option A – Customer Return

The customer may be required to send the product back in its original packaging with all accessories.

After the returned product is received and inspected, an approved replacement will be dispatched.

Option B – Courier Pickup

Where available, a courier pickup may be arranged.

The product must be securely packed in its original packaging with all included accessories. Once the pickup is successfully completed and the return is verified, the replacement will be processed.

5. IMPORTANT CONDITIONS

• Products must be returned in their original condition where applicable.
• Original packaging and accessories should be included.
• Products damaged through misuse, improper handling, or unauthorized modifications may not qualify.
• Replacement requests submitted after 48 hours of delivery may not be accepted.
• Customers should keep the product and packaging safely until the issue has been resolved.

6. CHANGE OF MIND

We do not accept replacement requests simply because a customer has changed their mind or no longer wants the product.

7. REFUNDS

Nexaa Store does not offer cash refunds for eligible product issues. Approved claims are handled through product replacement in accordance with this policy.

8. CONTACT US

For replacement assistance, please contact Nexaa Store customer support:

Whatsapp: 923454109165
Email: cloudnexaa7@gmail.com

Please include your order number when contacting us so we can assist you faster.

Nexaa Store reserves the right to verify each replacement request before approval.